Refund policy

Please choose carefully; refunds or exchanges are not permitted for change of mind for products ordered online.

If any item(s) ordered online is unavailable for shipping, Miyu Limited will notify you and discuss options available, including alternate product options or notice of expected delivery.

Miyu Limited packages all our products with love and care, so the occurrence of transit damage or faulty items is very rare. Should it occur, please contact us at hello@miyu.store within 48 hours, and we will minimize any inconvenience as best we can.

 

TO RETURN FAULTY OR DAMAGED GOODS

• The item/items must be returned within 30 days of receipt.
• The product(s) must be new, i.e., unused, undamaged, unsoiled, and in their original packaging and/or tags attached.
• Email us at hello@miyu.store with your name, invoice number, product name, and reason for return and request for replacement.
• All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Miyu Limited cannot be held responsible for any products lost or damaged in transit.